"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality managemen

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disc

This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, he