Praise for the Third Edition "This is one of the best books available. Its excellent organizational structure allows quick reference to specific models and its

This introductory textbook is designed for a one-semester course on queueing theory that does not require a course on stochastic processes as a prerequisite. By

The definitive guide to queueing theory and its practical applications—features numerous real-world examples of scientific, engineering, and business applicat

The present textbook contains the recordsof a two–semester course on que- ing theory, including an introduction to matrix–analytic methods. This course comp