Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapis

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requi

Since FDR, the US healthcare system has been mired in politics and policy. All the while it has only increased in complexity and cost. Today half of all persona

Bringing together the experience, perspective and expertise of Paul Farmer, Jim Yong Kim, and Arthur Kleinman, Reimagining Global Health provides an original, c

Reimagining Healthcare shows you how facilities create an enviable healthcare reputation and become preferred health care providers and employers. This book exa