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Many people understand what it feels like when life continually throws obstacles, prejudice, hardship, and economic challenge in what seems an endless string of
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“William Ury brings a marvelous blend of experience, insight, integrity and warmth to his work. In this wonderful book he teaches us how to say No—with grac
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The urge to say yes, to please everyone around you can be overwhelming. It is not just a matter of being a "nice person." It can be rooted in your desire to mai