Integrating Service Level Agreements

Author	: John K. Lee
Publisher	: John Wiley & Sons
Total Pages	: 464
Release	: 2002-10-02
ISBN-10	: 9780471428664
ISBN-13	: 0471428663
Rating	: 4/5 (663 Downloads)

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Book Synopsis Integrating Service Level Agreements by : John K. Lee

Download or read book Integrating Service Level Agreements written by John K. Lee and published by John Wiley & Sons. This book was released on 2002-10-02 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies

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