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Knock Your Socks Off Service Recovery
Language: en
Pages: 232
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Amacom Books

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Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r
Service Recovery
Language: en
Pages: 84
Authors: Ron Zemke
Categories: Business & Economics
Type: BOOK - Published: 1995 - Publisher:

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How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy
Refuge Recovery
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Pages: 234
Authors: Noah Levine
Categories: Self-Help
Type: BOOK - Published: 2014-06-10 - Publisher: Harper Collins

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Bestselling author and renowned Buddhist teacher Noah Levine adapts the Buddha's Four Noble Truths and Eight Fold Path into a proven and systematic approach to
From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans
Language: en
Pages: 289
Authors: Jon Picoult
Categories: Business & Economics
Type: BOOK - Published: 2021-10-12 - Publisher: McGraw Hill Professional

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If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book tha
Handbook of Services Marketing and Management
Language: en
Pages: 538
Authors: Teresa Swartz
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: SAGE

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This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world