Serviceology for Services
| Author | : Takeshi Takenaka |
| Publisher | : Springer Nature |
| Total Pages | : 313 |
| Release | : 2020-02-19 |
| ISBN-10 | : 9789811531187 |
| ISBN-13 | : 9811531188 |
| Rating | : 4/5 (188 Downloads) |
Book Synopsis Serviceology for Services by : Takeshi Takenaka
Download or read book Serviceology for Services written by Takeshi Takenaka and published by Springer Nature. This book was released on 2020-02-19 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
