This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes - Business Process Management (BPM).

With a focus on strategy and implementation, James Chang discusses business management practices and the technology that enables them. He analyzes the history o

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution,

This textbook provides organisational leadership with an understanding of business process management and its benefits to an organisation. It provides a practic

This book is a sequel and extension to the book “Business Process Management Cases", published in its first edition by Springer in 2018. It adds 22 new cases