Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line p

Street level discretion -- Three pathologies: the indifferent, the enforcer, and the caregiver -- A gymnastics of the self: coping with the everyday pressures o

When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it

This book offers a timely mix of thought-provoking chapters bringing together national and global studies on critical librarianship, and conveying the kind of r