The Assertiveness Handbook

Download or read book The Assertiveness Handbook written by Mary Hartley and published by Sheldon Press. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tongue tied when you want to air a difficult issue or press for your rights? The good news is that assertiveness skills that allow for effective communication can be learned. Mary Hartley suggests ways of dealing confidently and assertively with people in a range of situations. She provides a series of practical exercises designed to help you develop a positive style of behavior based on self-respect and respecting others. Using case studies, self-assessment material, exercises and practical tips, this down-to-earth book can help you gain increased confidence and self-esteem at work.