People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But confl

Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve is

A guide to conflict resolution in the workplace. Rooted in the philosophy of win/win, the book aims to help readers use conflict in ways that actually benefit b

Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide

Resolve and prevent conflict in the workplace with this essential guide for HR professionals.