Whether watching from a courtside seat or from the luxury of a living room couch, sports fans want to know exactly what's going on in between those two hoops-fr

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Examines the history of horse racing, the three racing breeds and their characteristics, the roles of the trainers, jockeys, drivers, and track officials, the d

Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employ