The Crisis Management Cycle is the first holistic, multidisciplinary introduction to the dynamic field of crisis management theory and practice. By drawing toge

From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce,

Today's managers, business owners, and public relations practitioners grapple daily with a fundamental question about contemporary crisis management: to what ex

Crisis management is an interdisciplinary subject field represented by theoretical problems, practical activity, people management and the art of crisis situati

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist