This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra

Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including q

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate libra

Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as