Discusses through a blend of theory and empirical research, the processes of innovation and the diffusion of new financial instruments. This book explores theor

Emergent innovative financial technologies are profoundly changing the way in which we spend, move and manage our money, unlike ever before, and traditional ret

Over the past decade financial service innovations have contributed to a completely new way in which customers can bank, threatening the status quo of tradition

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Inter

Today's tech-savvy consumers are demanding a more personal customer experience from their banks, and banks are discovering that mobile services deliver individu