Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how peop

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experie

Now you can heal your past and reconnect with your soul with this light and airy intuitive tool kit that takes advantage of opportunities right in front of you

A dynamic new way to understand intuition, already implemented around the world at top companies and business schools Neuroscience shows that instinct has a lea

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer