Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively

While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of soc

How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading

Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the