This book analyses the most recent processes, laws and best practices for consumer dispute resolution and the law related to consumer redress.

This book analyses the most recent processes, laws and best practices for consumer dispute resolution and the law related to consumer redress.

This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of deve

Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes w