This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering servic

Draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for dev

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach