Starting a new job always brings excitement, anticipation, and perhaps even a bit of apprehension. One thing is for sure, once you become the "new boss" you qui

This friendly guide is full of field-tested help for novice supervisors. Moving up to a supervisory position should be cause for celebration, not exasperation.

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This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to eff