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Categories: Business & Economics
Type: BOOK - Published: 2005-08-26 - Publisher: AMACOM

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Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centre
The Real-Time Contact Center
Language: en
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Authors: Donna Fluss
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"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build reven
Call Center Management on Fast Forward
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Call Centers For Dummies
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Call Center Optimization
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc