Service Failure

Author	: Jeff Toister
Publisher	: AMACOM/American Management Association
Total Pages	: 210
Release	: 2013
ISBN-10	: 9780814431993
ISBN-13	: 0814431992
Rating	: 4/5 (992 Downloads)

DOWNLOAD EBOOK

Book Synopsis Service Failure by : Jeff Toister

Download or read book Service Failure written by Jeff Toister and published by AMACOM/American Management Association. This book was released on 2013 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: What causes poor customer service? You might be surprised.

Service Failure Related Books

Language: en
Pages: 0

The Service Culture Handbook

Authors: Jeff Toister

Categories: Consumer satisfaction

Type: BOOK - Published: 2017 - Publisher:

DOWNLOAD EBOOK

This book is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Learn the one thing that forms the fo

Language: en
Pages: 538

Handbook of Services Marketing and Management

Authors: Teresa Swartz

Categories: Business & Economics

Type: BOOK - Published: 2000 - Publisher: SAGE

DOWNLOAD EBOOK

This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world

Language: en
Pages: 338

The CRM Handbook

Authors: Jill Dyché

Categories: Business & Economics

Type: BOOK - Published: 2002 - Publisher: Addison-Wesley Professional

DOWNLOAD EBOOK

CRM is an integrated information system that is used to plan, schedule and control the pre-sales and post-sales activities in an organization. This text is a ma

Language: en
Pages: 418

The Corporate Culture Handbook

Authors: Gabrielle O'Donovan

Categories: Business & Economics

Type: BOOK - Published: 2006 - Publisher:

DOWNLOAD EBOOK

This book is aimed at dispelling much of the mystique surrounding corporate culture management in the workplace.

Language: en
Pages: 698

The Business Communication Handbook

Authors: Judith Dwyer

Categories: Business & Economics

Type: BOOK - Published: 2019-07-18 - Publisher: Cengage AU

DOWNLOAD EBOOK

The Business Communication Handbook, 11e helps learners to develop competency in a broad range of communication skills essential in the 21st-century workplace,