This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attract

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Mana

Technological advances have revolutionized the way we manage information in our daily workflow. The medical field has especially benefitted from these advanceme

This book covers European perspectives on innovation management, including new product and service development, due to the inherent variety of socio-economic pe