"A flexible, easy-to-use process for fostering collaborative dialogue, sharing mutual knowledge, and discovering new opportunities for action." - cover.

A revised and updated edition of an acknowledged classic of the Organizational Development literature. Over 30,000 of first and second editions sold.

Looks at the power of conversation for changing everything from personal relationships to organisational dysfunction, and then suggests conversation starters fo

Most learning on the job is informal. This book offers advice on how to support, nurture, and leverage informal learning and helps trainers to go beyond their t

This practical guide details ten key principles that will profoundly change the way you think about, organize, and lead the meetings that matter most. Rather th