Based on Dr. W. Edwards Deming's philosophy for the improvement of quality, productivity, and competitive position, this book is perfect for production, managem

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,

Quality of care is a priority for U.S. Agency for International Development (USAID). The agency's missions abroad and their host country partners work in qualit

This book presents full descriptions of all of the important QI techniques - and the specific tools necessary to make each of them work - in a logical, easy-to-