This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of qua

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspective

Concise approach to theories of TQM & tools needed to implement them in post secondary institutions.

This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques

"In 1987, the U.S. Congress established the Malcolm Baldrige National Quality Award program to raise awareness about the importance of quality and performance e