This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques

This book presents the concept that quality as a keystone philosophy in today's business world can be applied to school systems as a means to improving educatio

This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspective

This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implem