Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind

Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for a

A compendium of every aspect of social welfare management and the ultimate reference book, this volume: introduces the field of social welfare management; exami

"The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches.