The future of government as we know it is being shaped by the quickly-advancing progression of information and communication technology (ICT) eGovernment system

The future of government as we know it is being shaped by the quickly-advancing progression of information and communication technology (ICT) eGovernment system

Holmes sets out e-business strategies and practices that can be replicated throughout the public sector. In each case study, organizations aim to put services a

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are i

Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the comp