Truth at Work: The Science of Delivering Tough Messages

Truth at Work: The Science of Delivering Tough Messages
Author :
Publisher : McGraw Hill Professional
Total Pages : 272
Release :
ISBN-10 : 9781260011869
ISBN-13 : 1260011860
Rating : 4/5 (860 Downloads)

Book Synopsis Truth at Work: The Science of Delivering Tough Messages by : Mark Murphy

Download or read book Truth at Work: The Science of Delivering Tough Messages written by Mark Murphy and published by McGraw Hill Professional. This book was released on 2017-05-26 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness. The greatest workplaces have one thing in common; they speak the truth! And they do it without causing anger, resentment, or defensiveness. Unfortunately, a whopping 80 to 90 percent of employees and managers are reluctant, or struggle, to speak the truth. New York Times bestselling author Mark Murphy provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs. Truth at Work shows that by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, you can get everyone to hear and accept hard truths. You’ll learn: • How psychological phenomena like cognitive dissonance, the Dunning-Kruger effect, and selective perception cause people to deny, resist or attack the truth • How to delayer your conversations into 4 parts (Facts, Interpretations, Reactions, Ends) and which pieces you should and shouldn’t share • How the 5-part I.D.E.A.S. Script can make someone a willing participant in a truthful dialogue • How to assess if your current approach is too tough or too soft • A checklist for diagnosing whether you need a one-time talk or multi-conversation process • How Structured Listening helps you calmly and logically control volatile conversations • The 7 phrases that make people defensive (and what you should say instead) • And much more! Whether you’re trying to gain acceptance for a brilliant discovery, convince an employee to get to work on time, stop your coworker from being a jerk or urge your boss to tell you the truth about why they’re mad, Truth At Work makes even the toughest messages easy to hear.


Truth at Work: The Science of Delivering Tough Messages Related Books

Truth at Work: The Science of Delivering Tough Messages
Language: en
Pages: 272
Authors: Mark Murphy
Categories: Business & Economics
Type: BOOK - Published: 2017-05-26 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing a
Trust and Digital Business
Language: en
Pages: 299
Authors: Joanna Paliszkiewicz
Categories: Business & Economics
Type: BOOK - Published: 2022-10-14 - Publisher: Taylor & Francis

DOWNLOAD EBOOK

Trust and Digital Business: Theory and Practice brings together the theory and practice of trust and digital business. The book offers a look at the current sta
Power Skills – English Version
Language: en
Pages: 191
Authors: Dafna Blaschkauer
Categories: Business & Economics
Type: BOOK - Published: 2023-10-01 - Publisher: Editora Gente

DOWNLOAD EBOOK

SUCCESS IS WORKING ON SOMETHING YOU ARE PASSIONATE ABOUT. IT'S HAVING THE FREEDOM OF CHOICE AND BEING HAPPY IN A PROCESS OF CONTINUOUS DEVELOPMENT AND LEARNING.
Closer to Truth
Language: en
Pages: 440
Authors: Robert Lawrence Kuhn
Categories: Performing Arts
Type: BOOK - Published: 2000 - Publisher: McGraw-Hill Companies

DOWNLOAD EBOOK

Fifty internationally renowned scientists and scholars challenge all manner of current belief, from general consciousness to the Big Bang, in this official comp
Leadership Styles
Language: en
Pages: 176
Authors: Mark Murphy
Categories: Business & Economics
Type: BOOK - Published: 2018-05 - Publisher: Leadership IQ Press

DOWNLOAD EBOOK

You have a particular style, of course, but do you know what it is and how it compares to the styles of other leaders? Do you know what types of employees respo