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Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement syste
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The two-volume set LNCS 6769 + LNCS 6770 constitutes the proceedings of the First International Conference on Design, User Experience, and Usability, DUXU 2011,
The Design of Complex Information Systems
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The data-processing environment is changing rapidly, which increases the challenge to remain up to date. Many organizations have data-processing problems becaus
Advances in The Human Side of Service Engineering
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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human s
Usability in Government Systems
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As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring,