This is a vital guide to developing and honing 'people skills' in training and staff development. With detailed guidance on analysing human behaviour the book a

Check out sample chapters by clicking on "additional materials" on the left. The Handbook of Group Research and Practice emphasizes the connections among basic

As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new w

Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development -

NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extrao