Values-based Service for Sustainable Business

Author	: Bo Edvardsson
Publisher	: Routledge
Total Pages	: 142
Release	: 2008-10-31
ISBN-10	: 9781134047574
ISBN-13	: 1134047576
Rating	: 4/5 (576 Downloads)

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Book Synopsis Values-based Service for Sustainable Business by : Bo Edvardsson

Download or read book Values-based Service for Sustainable Business written by Bo Edvardsson and published by Routledge. This book was released on 2008-10-31 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

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