The health-care system in the United States is by far the most expensive in the world, yet its outcomes are decidedly mediocre in comparison to those of other c

There are times when getting what you truly need or want will require you to engage in one or several difficult conversations. This book will enable you to iden

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated fo

Physicians who care for patients with life-threatening illnesses face daunting communication challenges. Patients and family members can react to difficult news

Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizatio