The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty man

The exponential increase in the development of technology coupled with the customers’ immense desire to possess the newest technological products makes for tr

Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducin

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for co