In a book described as riveting . . . heart-wrenching, frightening, and flat-out funny all at once (Patricia Kean, New York Newsday), Thomas French chronicles t

Explains the Deming Management Method that was created by the man who helped Japan learn about product quality and business management.

As a result of his visits to classrooms across the nation, Brown has compiled an engaging, thought-provoking collection of classroom vignettes which show the wa