From essential elements to the finer points of evolution planning, this guide has everything you need to start creating and using your own service blueprints.

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th

Essential reading for any would-be entrepreneur Blueprint to Business is the ultimate guide to becoming a successful entrepreneur. Bestselling author and CEO Mi

This is an essential read for managers in forms that used to have a product focus and that are trying to shift towards designing services and experiences. By co