This book is a practical guide for anyone with questions about what ombuds programs are and how they operate. Part I presents the author's expert responses to c

"Many people and organizations do not understand what organizational ombuds are and how they work. They want to know what value these programs really add, and t

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.

Islam places great emphasis on the child, right from infancy to the age of puberty. The reason for this is to prepare him to become a good member of the communi