This study aims to help public sector practioners use productivity improvement to cope with fiscal stress. Covering aspects such as meaning, measurement, implem

Government Can Deliver presents a framework for government agency performance improvement designed to change an inefficient culture and drive operational excell

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

Provides a wide range of tools and strategies to promote employee motivation, cost-effective service delivery, effective partnering, harmonious workplace relati