The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This

The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and

This book explores the ombudsman as a global institution. It has spread all over the world and its institutional development is increasingly being governed tran

As more people live longer, the need for quality long-term care for the elderly will increase dramatically. This volume examines the current system of nursing h