This frightening book explores the causes and cases of air rage that have resulted in crashes on commercial airlines. The author attempts to make readers aware

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model

The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, b

Taking a critical approach to the air passenger experience, this book considers the representations, embodied practices and materialities of air travel. Concern

Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher L