An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critica

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.

Services Management: An Integrated Approach 2/e The book provides a comprehensive insight into the service management industry and it's importance in today's ec

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21

Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business envir