HM Revenue & Customs
| Author | : Great Britain. National Audit Office |
| Publisher | : The Stationery Office |
| Total Pages | : 40 |
| Release | : 2010 |
| ISBN-10 | : 0102963401 |
| ISBN-13 | : 9780102963403 |
| Rating | : 4/5 (403 Downloads) |
Book Synopsis HM Revenue & Customs by : Great Britain. National Audit Office
Download or read book HM Revenue & Customs written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2010 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2008-09 HM Revenue and Customs' Customer Contact Directorate, which answers 95 per cent of calls to the Department's contact centres, only answered 57 per cent of 103 million call attempts, compared with 71 per cent in the year before and an industry benchmark of over 90 per cent.
