Timely updates, increased citizen engagement, and more effective marketing are just a few of the reasons transportation agencies have already started to adopt s

Timely updates, increased citizen engagement, and more effective marketing are just a few of the reasons transportation agencies have already started to adopt s

Timely updates, increased citizen engagement, and more effective marketing are just a few of the reasons transportation agencies have already started to adopt s

This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researc

The volume presents, in a synergistic manner, significant theoretical and practical contributions in the area of social media reputation and authorship measurem