Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into buildi

This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International St

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for

Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for

The Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) t