Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-ba

A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.

Measuring and managing the performance of a business is one of the main requirements of the management of any organization. This book introduces new contexts an

Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financi

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci