BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global und

The book deals with the emerging concept of BPO s and KPO s in the service industry. With the advent of the era of competition and gradual opening up of the eco

The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divid

Proven strategies and behind the scenes advice for any company considering business in India.

Globalization requires effective international and cross-cultural collaboration. When project teams from Western cultures first come into contact with colleague