Communication is an art, and anyone--whether shy or outgoing--can improve his or her conversational skills. How to Communicate with Confidence is a straightforw

Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words af

The classic business communication guide—updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently i

Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategica