In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conf

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the act

This book presents a functional taxonomy to see, understand, and manipulate the roots of life's conflicts. You will have the background, the principles, and a c

People with fear of public speaking have the potential to shine as compelling speakers because they have strong feelings! In this book, Sandra Zimmer shares her