The recent literature argues that offering consumer returns, such as money-back guarantees (MBGs), reduces quality differentiation in competitive markets. We sh

The effect of return policies on market outcomes is studied in a model where consumers differ in their valuations of time. Product reliability is identified wit

Online retailers are divided over the optimal use of salvaging in their returns policies. Should firms have restrictive returns policies yet unconstrained use o

Customer return policies are one of common after sale services offered by a retailer in order to boost sales, improve customer satisfaction and diminish custome

The assumption that competition law and consumer protection are mutually reinforcing is rarely challenged. The theory seems uncontroversial. However, because a